Customer Project Coordinator
About The Position
The customer project coordinator serves as the primary contact between the company and customers for work associated with the gas and electric distribution system and is the primary contact with local government agencies for coordinating the installation, removal and relocation of gas and electric facilities. The customer project coordinator handles communications with contractors, homebuilders, homeowners and government officials requesting work by MidAmerican Energy Company. The customer project coordinator prepares and administers standard service agreements and administers company policies and procedures related to gas and electric services and construction standards. The customer project coordinator provides technical advice to customers about service and line extension, policies, coordinates internal and external resources to meet customer demands, communicates status of customer requested services provided by MidAmerican Energy Company, and performs other assigned duties appropriate for this position. The customer project coordinator has responsibility for date management on all phases of customer work from beginning to end. They act as a customer advocate to ensure the customer needs are being met as their work order makes its way through the process. MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Requirements
- Ability to perform the essential functions of the position, with or without an accommodation.
Responsibilities
- Serve as the primary contact between the company and customers for work associated with the gas and electric distribution system.
- Act as the primary contact with local government agencies for coordinating the installation, removal, and relocation of gas and electric facilities.
- Handle communications with contractors, homebuilders, homeowners, and government officials requesting work by MidAmerican Energy Company.
- Prepare and administer standard service agreements.
- Administer company policies and procedures related to gas and electric services and construction standards.
- Provide technical advice to customers about service and line extension policies.
- Coordinate internal and external resources to meet customer demands.
- Communicate the status of customer-requested services provided by MidAmerican Energy Company.
- Perform other assigned duties appropriate for this position.
- Manage dates for all phases of customer work from beginning to end.
- Act as a customer advocate to ensure customer needs are being met throughout the process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
