Customer Program Specialist I

Austin TX•Manor, TX

23d

About The Position

The Customer Program Specialist I provides entry-level support for customer program coordination, order execution, and communication between internal teams and semiconductor customers. The role assists with managing order status, gathering requirements, preparing documentation, and maintaining accurate records. Under guidance, the Specialist supports timely responses and cross-functional alignment and contributes to a positive customer experience through reliable program support.

Requirements

Experience in customer service, administrative support, sales operations, or related roles.
Strong communication and organizational skills.
Ability to manage multiple priorities with attention to detail.
Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
Ability to follow procedures and collaborate cross-functionally.
High school diploma or equivalent.

Nice To Haves

Experience in semiconductor, high-tech, or manufacturing environments.
Familiarity with basic order management, scheduling, or customer-facing workflows.
Exposure to CRM tools such as Salesforce and ERP systems.
Demonstrated success supporting data accuracy or process documentation.
Associate or bachelor’s degree in Business, Supply Chain, Operations, or a related field.
Training in customer service, communication, or program coordination.
Semiconductor-specific training or familiarity with technical product terminology.

Responsibilities

Support daily customer program activities, including order tracking, documentation updates, and communication follow-ups.
Maintain accurate data in CRM, ERP, and program management systems.
Assist with preparing customer reports, schedules, and status updates.
Coordinate with Planning, Operations, Sales, Engineering, and Quality to gather information and resolve basic issues.
Respond to routine customer inquiries regarding order status, documentation, and requirements.
Assist with change requests, documentation updates, and program-related administrative tasks.
Support monitoring of deliverables, timelines, and risks under supervision.
Help prepare meeting materials, action-item lists, and follow-up summaries.
Track and organize customer communications, documents, and program records.
Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.