Customer Program Manager

Incora • Grand Prairie, LA

6d

About The Position

The Customer Program Manager is accountable for developing, implementing, and consistently executing a program’s strategic objectives to deliver high-quality products on time and without errors while supporting program profitability and cultivating valuable customer and supplier relationships. The role provides leadership in administration, infrastructure, efficiencies, process improvements, and personnel in support of Just-in-Time (JIT) Forward Stocking Location(s) (FSL). It helps ensure streamlined operations, facility organization, capable personnel, strong internal and external partnerships, and clear communication of individual and team accountabilities.

The position directs program operations and inventory strategy, supports budget compliance, and manages facility workflow and inventory planning in response to customer requirements. It also oversees training, quality and document controls, process improvement, issue resolution, facility maintenance, customer audits, and attendance at company-sponsored meetings. The description notes that duties and requirements may change with business needs and is not a contract, expressed or implied.

Requirements

• Bachelor’s degree or management training, as required, or at least 3 years of related experience and training, or an equivalent combination of education and experience; experience may include sales, distribution, and inventory management.
• Demonstrated ability to provide excellent customer service and real-time problem-solving strategies.
• Supervisory experience, with the ability to motivate others to meet or exceed objectives.
• Strong process management and process improvement skills and/or experience with JIT contract programs.
• Aerospace industry product knowledge is required.
• In-depth knowledge and experience using integrated database systems and computer software, including Microsoft Office tools.
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
• Experience using Copilot or other AI tools to enhance productivity.

Nice To Haves

• Experience with Microsoft Access is a plus.

Responsibilities

• Maintain positive working relationships with customers and suppliers, pursue opportunities to provide value-added services, and negotiate as appropriate.
• Direct program operations, including inventory and stocking strategy for JIT Forward Stocking Location(s), to maintain optimal inventory levels supporting contracts.
• Manage program budget compliance and recommend annual budget changes as needed.
• Plan, direct, and prioritize JIT FSL facility workflow and Project and Life Cycle strategies to maintain a timely, consistent inventory flow aligned with customer requirements and ship dates.
• Implement, oversee, and document training on AS9100 requirements, Quality Work Instructions, process improvements, and customer-specific requirements.
• Promote continuous JIT program process improvement by engaging facility staff in discussions of program strengths, deficiencies, and opportunities.
• Investigate and promptly resolve communication failures or process deficiency claims against the FSL, and retrain staff or take other actions to prevent recurrence.
• Ensure document controls, processing, and recordkeeping comply with applicable local, state, and federal regulations and Incora policies, including training records, transaction reports, and customer communications.
• Uphold applicable customer onsite policies and compliance procedures, as well as Incora policies and procedures.
• Create, compile, and analyze workflow, time, and labor reports; recommend organizational changes and process improvements to meet current and projected commitments.
• Manage, coordinate, or designate maintenance of onsite FSL facilities, equipment, and real estate, as applicable, while maintaining facility cleanliness, security, and organization.
• Engage with customer auditors as needed to support accurate compliance with customer specifications and requirements.
• Attend all company-sponsored meetings.

Benefits

• Incentive program eligibility for every employee.
• Eight paid holidays and two additional floating holidays for full-time employees.
• FlexTime policy for full-time exempt employees.
• 80 hours of exempt sick time for full-time exempt employees.
• Two weeks of paid parental leave.
• Employee discount portal through Perkspot.
• Employer-paid group life insurance at 1x salary.
• Short-term disability insurance.
• Long-term disability insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager