Customer Pick-Up Clerk (Tues-Sat)
About The Position
The Distribution Center Pick-Up Clerk greets and assists customers with pick-ups to provide an exceptional customer experience. The role manages incoming calls and customer service inquiries, processes FedEx orders for shipment, picks orders as needed, scans delivery documents, and provides administrative support to the Operations Manager/Lead. The clerk maintains an organized filing system and clean work area, completes scans within provided timelines, records daily progress, reports known inaccuracies for correction, and retrieves and forwards copies of delivery manifests upon request. Other duties may be assigned. The position offers a base pay of $18 per hour and is scheduled Tuesday through Saturday. Employees must be able to work flexible hours, including weekends and evenings, as determined by departmental needs.
Requirements
- High school diploma or equivalent experience in a warehouse atmosphere.
- Ability to multitask and manage competing priorities.
- Working knowledge of Word and Excel.
- Detail-oriented and accurate.
- Ability to quickly recognize and diagnose trends and patterns in productivity data.
- Ability to work flexible hours, including weekends and evenings, based on departmental needs.
- Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, and read and write.
- Knowledge of commonly used concepts, practices, and procedures required by the position.
Responsibilities
- Greet and assist customers with pick-ups and ensure an exceptional customer experience.
- Manage incoming calls and respond to customer service inquiries.
- Process FedEx orders for shipment.
- Pick orders as needed.
- Scan delivery documents and complete scans within provided timelines.
- Record daily progress and communicate it to the Operations Manager/Lead/Clerk.
- Report known inaccuracies to the Operations Manager/Lead/Clerk for correction.
- Retrieve and forward copies of delivery manifests upon request.
- Maintain an organized filing system and clean work area.
- Provide administrative support for the Operations Manager/Lead.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with a company match.
- Paid time off and paid holidays.
- Paid day off for the employee’s birthday.
- Employee discount of 30%.
- Employee assistance programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
