Customer Order and Fulfillment Specialist

Spruce Environmental Technologies Inc•Denver, PA

3d•$21 - $23•Onsite

About The Position

Spruce Environmental Technologies, Inc. is seeking a Customer Order and Fulfillment Specialist for its Denver, Colorado location. The role processes customer orders assigned to all warehouses and assists with fulfilling orders assigned to the Colorado warehouse. It monitors open orders, coordinates priorities with the warehouse team, and helps ensure orders move accurately and promptly from entry through shipment. The position also backs up the Customer Care department by answering customer calls during high-volume periods. It reports to the CO Site Lead and works closely with Customer Care, Sales, and other departments to support a positive customer experience. The position works primarily in a warehouse and distribution environment. Work may involve exposure to noise, dust, warehouse equipment, and varying temperatures. Regular on-site attendance is required. The employee must be able to work safely in the warehouse and may need to walk or stand for extended periods, bend, reach, climb, move around equipment and storage areas, and lift or move items weighing up to 30 pounds. The employee may also assist with operational activities during unusual circumstances, emergencies, training, or temporary staffing shortages. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous experience in warehouse fulfillment, customer service, order processing, or a related position.
Experience using an ERP, order-management, or warehouse-management system.
Strong attention to detail and commitment to order accuracy.
Ability to monitor multiple orders and priorities throughout the day.
Strong organizational and problem-solving skills.
Clear and professional verbal and written communication.
Ability to work effectively with customers and internal teams.
High school diploma or equivalent required.
Ability to work safely in a warehouse environment.
Ability to walk and stand throughout the facility for extended periods, and to bend, reach, climb, or move around warehouse equipment and storage areas as needed.
Ability to bend, reach, lift, and move items weighing up to 30 pounds.

Nice To Haves

Epicor experience preferred.

Responsibilities

Process customer orders assigned to any warehouse, received through the website, email, or account-manager requests.
Review orders for accuracy, product availability, shipping requirements, and special instructions.
Pick, verify, pack, and prepare customer orders for customer pickup or local delivery.
Complete order, shipping, and inventory transactions accurately in Epicor.
Fulfill orders accurately and within established shipping expectations.
Coordinate local pickup, expedited, freight, and other orders requiring special handling.
Communicate order questions or exceptions to the Customer Care Manager or appropriate department.
Monitor the Colorado warehouse’s open orders throughout the day.
Prioritize orders according to ship-by dates, customer commitments, availability, and shipping requirements.
Follow up on orders that have not progressed from entry to shipment as expected.
Identify back orders, inventory shortages, shipping holds, and other issues that may delay fulfillment.
Work with the Site Lead, Customer Care, Sales, and other departments to resolve order issues and maintain a fast, consistent order-to-shipment cycle.
Provide backup phone support to Customer Care during high-volume periods or temporary staffing needs.
Enter customer orders accurately and confirm applicable order and shipping information.
Answer incoming customer calls and assist with routine order-related questions.
Provide customers with order status, availability, and shipping information when appropriate.
Transfer or escalate technical, pricing, warranty, credit, or complex service questions to the appropriate Customer Care team member.
Assist with operational activities during unusual circumstances, emergencies, training, or temporary staffing shortages.