Customer Onsite Specialist (3 months contract)

Wonolo • Los Angeles, CA

3d • $25 - $27 • Onsite

About The Position

Wonolo is hiring a Customer Onsite Specialist to visit customer job sites, commonly warehouses or production facilities, and provide customers and local workers (Wonoloers) with accessible support. The specialist serves as a product expert for the Wonolo app, problem-solver, and point of human connection. When needed, the role also supports local recruiting operations, including acquiring, onboarding, or assessing workers for W2 jobs on the platform. The role is based around onsite customer locations near San Bernardino, California, and is open to qualified candidates in the Los Angeles area who can travel to those sites. The anticipated initial duration is three months, with the potential to extend. Two shift schedules are offered: Sunday through Wednesday, 10 AM–8 PM, or Thursday through Saturday, 10 AM–8 PM. Some early mornings or evenings may be required during peak periods.

The Customer Onsite Specialist works in a fast-paced, changing environment and serves as the face of Wonolo to customers and Wonoloers, helping ensure a seamless experience. The role works with local workers, customer contacts, the local Market Team, the regional Engagement Manager, Sales, and other Wonolo teams. The expected pay range is $25–$27 per hour. The position is currently eligible for Wonolo’s equity plan and benefits and wellbeing offerings.

Requirements

• At least 2 years of customer service experience and at least 1 year of staffing, consulting, or operations experience are preferred.
• Ability to interpret data, identify trends, and use insights to make informed decisions and solve problems.
• Ability to plan, execute, and monitor projects effectively in a fast-paced environment, often with minimal guidance.
• Strong communication skills and ability to build effective relationships with internal and external stakeholders.
• Ability to simplify complex issues, identify root causes, and develop practical solutions using data and insights.
• Previous experience working onsite with customers and/or workers and addressing ongoing or new challenges.
• Ability to collaborate across teams virtually and in person, and work remotely with minimal supervision.
• Reliable transportation is required for travel to and from customer facilities.

Nice To Haves

• Experience with Google for Business tools, including Gmail, Calendar, Docs, and Sheets, and Slack.
• Bachelor’s degree or equivalent experience.
• Marketplace and/or startup experience.
• Experience in an industrial or warehousing environment.

Responsibilities

• Serve as a local point of contact for customers and communicate professionally to meet staffing needs and exceed expectations.
• Support sourcing, screening, and scheduling hourly workers for open shifts using Wonolo recruitment tools, existing worker pools, and hiring events; monitor placed candidates’ performance and address concerns.
• Build positive relationships with workers with the local Market Team, answer questions, and promptly and empathetically resolve scheduling or payroll issues.
• Respond quickly to day-of or last-minute issues, including no-shows and worker concerns, coordinating with workers and clients to find effective solutions.
• Travel to Wonolo customer locations and coordinate with customers and the local Market Team on issues related to Wonoloers’ onsite experience.
• Partner with the regional Engagement Manager and Sales team to visit prospective customer locations, build local relationships, and support new business opportunities.
• Identify inefficiencies or challenges in worker operations processes and develop or innovate solutions.
• Examine quantitative and qualitative data related to workers, jobs, and the platform to identify trends and opportunities for improvement.
• Track market operations metrics and prepare reports to inform strategic decisions and communicate performance to market leadership.
• Collaborate with Marketing, Product, Central Operations, and other Wonolo teams to ensure alignment and inform broader strategic initiatives.

Benefits

• Eligible to participate in the company equity plan; meaningful equity is listed as a perk.
• 100% of medical, dental, and vision insurance premiums paid for the employee.
• Cell phone reimbursement and company laptop.
• Retirement plans, life insurance, and disability insurance.
• No-cost on-demand mental health support, including counseling, mindfulness and meditation, and wellbeing courses.
• Team outings, happy hours, and company off-sites.
• Opportunity for growth in a mission-driven and well-funded startup.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed