HR Operations Specialist, Singapore (12-months contract)

Cloudflare • San Francisco, CA

3d

About The Position

Cloudflare is seeking a passionate, detail-oriented People Operations Specialist to support employees across the APJC region. The role is a first point of contact for employee inquiries and helps ensure a smooth, positive employee journey by resolving questions, maintaining accurate data, and making People processes efficient and effective. The specialist will support the organization as it expands and collaborate with employees and regional teams to deliver a high-quality employee experience.

Requirements

• At least 2 years of experience in HR administration.
• Ability to handle sensitive employee information with discretion.
• Strong organization, attention to detail, problem-solving, and time-management skills.
• Proficiency working with data and using Excel or Google Sheets for analysis and reporting.
• Customer-focused mindset and passion for supporting colleagues and delivering exceptional service.
• Effective verbal and written communication skills for supporting employees across the APJC region.
• Ability to adapt and manage shifting priorities in a fast-paced, dynamic environment.

Nice To Haves

• Familiarity with Workday or Zendesk.

Responsibilities

• Own end-to-end employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding.
• Respond to employee inquiries through Zendesk with timely, accurate, and empathetic support.
• Act as a liaison between employees and People, Payroll, Benefits, and Legal teams to resolve inquiries and complex issues.
• Maintain and update employee records across People and Payroll systems, and conduct regular and ad hoc audits for data accuracy and regulatory compliance.
• Analyze employee feedback and process metrics to identify improvements, and partner with regional teams to implement scalable solutions.
• Contribute to HR system implementations, vendor management, and regional programs, including performance and compensation cycles, benefits enrollment, and year-end Payroll preparation.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed