Customer Onsite Specialist (3 months contract)

Wonolo • Baltimore, MD

10d • $26 - $29 • Onsite

About The Position

Wonolo is hiring a Customer Onsite Specialist to support customers and local workers at customer job sites, commonly warehouses or production facilities. The specialist serves as a product expert for the Wonolo app, resolves problems, and provides a human point of contact to help customers and workers have a seamless experience. The role may also support local recruiting operations by acquiring, onboarding, or assessing workers for W2 jobs on the platform.

This position is anticipated to last three months initially, with the potential to extend. It requires availability Monday through Friday during business hours, with some early morning, evening, or weekend hours possible based on demand. The role involves travel to customer facilities and is intended for a candidate in the Baltimore, Maryland area who is willing to work onsite. The position is paid $26–$29 per hour and is eligible for overtime. Wonolo is a remote-first company, and the specialist will collaborate with other team members virtually while visiting customer sites.

Requirements

• At least 2 years of experience in an applicable role, such as staffing, operations, customer service, or sales.
• Comfort working in an industrial environment and communicating with varied stakeholders and personalities, including warehouse managers, people unfamiliar with Wonolo, and experienced Wonoloers.
• Reliable and responsive, with the ability to work under minimal supervision and collaborate virtually with Wonolo team members.
• Experience identifying growth opportunities and self-direction in completing tasks and proactively solving issues.
• Positive, self-starting approach; willingness to own results, try new things, accept feedback, and ask questions.
• Comfort with technology platforms, including Google for Business tools such as Gmail, Calendar, Docs, and Sheets, and Slack.
• Willingness and ability to travel to and from customer facilities using reliable transportation.
• Availability Monday through Friday during business hours, with potential early morning, evening, and weekend hours based on demand.
• Located in the Baltimore, Maryland area and willing to work onsite.

Nice To Haves

• Marketplace and/or startup experience.
• Experience in an industrial or warehousing environment.
• Proficiency with Google Suite, including Sheets, Slides, Docs, and Forms, and Looker.

Responsibilities

• Travel to customer locations and coordinate with customers on check-in and check-out, time-theft prevention procedures, and issues related to workers completing jobs.
• Provide real-time feedback on day-to-day operations.
• Conduct basic orientation for first-day workers.
• Monitor placed candidates’ performance, address concerns, and offer support.
• Resolve issues and conflicts between candidates and supervisors.
• Build and maintain client relationships by understanding staffing needs and facilitating effective communication in person and by email.
• Oversee candidates’ attendance and send daily reports.
• Proactively communicate with no-shows and late arrivals, address concerns, and take necessary actions, including potential removal from assignments.
• Record observations, coaching, and outcomes in Google Docs, maintaining accurate and current documentation.
• Keep up to date with the point tracking system and work with team members and clients.
• Help clients avoid co-employment risks by managing workers in real time, including handling late arrivals and early departures, providing live coaching, terminating workers, collecting badges, de-escalating situations, and offering representation.
• As needed, help acquire, onboard, or assess workers for W2 jobs on the platform.

Benefits

• Opportunity for growth in a mission-driven and well-funded startup.
• Meaningful equity; role is eligible to participate in Wonolo’s equity plan.
• 100% of medical, dental, and vision insurance premiums paid for the employee.
• Cell phone reimbursement and company laptop.
• Retirement plans, life insurance, and disability insurance.
• No-cost on-demand mental health support, including counseling, mindfulness and meditation, and wellbeing courses.
• Team outings, happy hours, and company off-sites.
• Eligible for overtime.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed