Customer Marketing Manager

Superhuman•San Francisco, CA

1d•$123,000 - $195,000•Hybrid

About The Position

Superhuman is looking for a Customer Marketing Manager to build and scale the programs that turn our customers into one of our most powerful growth engines — across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer programs. This role is highly cross-functional. You’ll partner closely with Sales, Customer Success, Product Marketing, Demand Gen and Comms/PR to turn strong customer relationships into the proof points that fuel every stage of the funnel.

Requirements

3-5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech.
Proven track record producing customer proof assets that drive measurable impact.
Strong relationship-builder who is comfortable working directly with customers, executives, and cross-functional stakeholders.
Excellent written and verbal communication skills, with a knack for finding and shaping a compelling customer story.
Strong editorial judgment and experience managing production (video, interviews, multimedia) end-to-end, from briefing through final cut.
Highly organized, with the ability to manage a pipeline of multiple customers, requests, and stakeholders simultaneously.
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Responsibilities

Recruit and manage an always-on roster of customers across the Superhuman suite of products who are primed to evangelize our brand in campaigns, events and sales conversations.
Produce strategically relevant proof assets — case studies, video testimonials, quotes, etc. — that clearly communicate use cases, outcomes, and product value.
Own the proof asset library for the company, including testimonial capture and tracking, logo rights, internal enablement and approvals, and feedback loops to Product and Marketing teams.
Help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance — and define the creative vision for how these stories come to life.
Manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
Apply strong editorial judgment to shape clear, compelling narratives, and maintain a consistently high bar for accuracy, clarity, and credibility across all content and formats.
Partner with Sales and CS to understand which proof points are already working in the field and where the biggest content gaps are.
Collaborate with Brand, Product, and Revenue Marketing on customer-centered marketing campaigns and initiatives, and improve how customer storytelling supports broader GTM efforts overall.
Coordinate with Comms/PR and Content on customer story placement and other owned editorial opportunities (blog, social, whitepapers, etc.)

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
two floating holidays per year
flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities