Customer Marketing & Community Manager

Letter AI•Chicago, IL

4d•$100,000 - $160,000•Hybrid

About The Position

We are looking for a Customer Marketing & Community Manager to build and scale the programs that turn our enthusiastic customer base into a powerful engine for growth. We have an incredible group of happy, engaged customers, and there’s a huge opportunity to amplify their stories, bring them together, and create more ways for them to learn from and connect with one another. In this role, you’ll own the execution and evolution of our customer marketing strategy while building a thriving Letter customer community. You’ll create repeatable programs that showcase customer success, generate advocacy, and strengthen relationships, while making our community a valuable destination for customers to connect, share best practices, learn, and engage with Letter.

Requirements

3+ years of experience in customer marketing, advocacy, or community, ideally at a B2B SaaS company
Proven track record of turning customer relationships into tangible marketing assets, such as reviews, case studies, or testimonials
Experience designing or running a customer advisory board, community, or similarly structured customer engagement program
Strong cross-functional collaboration skills, with experience partnering closely with Customer Success, Sales, and Product Marketing
Excellent communication and storytelling ability, with a knack for turning a customer's results into a compelling, specific narrative
Ability to work in a fast-paced startup environment and manage multiple priorities

Nice To Haves

Familiarity with the sales or revenue enablement space is a plus

Responsibilities

Own Letter AI’s customer marketing strategy, including how we identify, prioritize, and engage our most valuable customer relationships
Build and manage the Letter customer community, developing the programming, content, and engagement strategy that keeps customers active, connected, and coming back
Create opportunities for customers to connect and learn from one another through peer discussions, events, educational programming, and shared best practices
Build a systematic approach to customer reviews and testimonials, in partnership with Customer Success and Sales, so advocacy is captured consistently
Plan and produce customer proof points including case studies, video testimonials, and a reference pool that give Sales and Marketing credible, relevant stories to share with prospects
Launch and run programs that deepen relationships with key customers, such as webinars, co-marketing partnerships, events, and community initiatives
Identify and nurture champions within the community, recognizing their contributions and creating natural pathways to advocacy and deeper engagement
Establish the tools, processes, and reporting needed to track community engagement, customer advocacy, and program impact, keeping efforts coordinated with Customer Success and Sales