Customer Intake Associate (Full-Time)

Ayr Wellness•Staunton, VA

5d•Onsite

About The Position

The Customer Intake Associate is the initial point of contact for dispensary patients and customers, setting a welcoming tone in person and over the phone. The role provides customer service, processes check-ins, maintains patient files, handles front-desk communications, and helps keep the lobby and store clean, safe, and guest-ready. The associate also supports visitor access management, coordinates with store leadership on vendors and contractors, and serves as a liaison to other departments on security needs. The position is performed primarily in a dispensary setting and involves frequent contact with staff, vendors, and customers. Compensation is $19.25 per hour.

Requirements

High school diploma or GED.
1–3 years of experience working in a retail or inventory setting.
Prior customer service experience in hospitality, pharmacy, customer service, or retail.
Effective communication with customers, caregivers, and team members.
Ability to work in a timely manner and strive to increase productivity.
Meet the age requirement established by the state cannabis agency.
Pass background checks required by the state cannabis agency.
Stay current with and adhere to state cannabis agency policies and regulations.
Accommodate a schedule that may include varied shifts, weekends, and holidays.
Perform general administrative activities and operate a computer/POS system and standard office equipment.
Remain stationary while checking in customers or operating the register, and frequently move and transport products or totes weighing up to 30 pounds.
Twist, turn, bend, stand, and walk as required to perform the role.

Responsibilities

Provide a welcoming, positive customer experience to patients and customers in person and over the phone.
Process patient and customer check-ins by validating identification and entering information into the POS system.
Answer phones and emails, check in patients, and update patient files.
Briefly explain services to new patients and customers.
Become knowledgeable about the cannabis products offered or be willing to learn.
Manage visitor access for vendors, contractors, and others in partnership with the Store Manager or Assistant Manager.
Act as a liaison to all departments regarding security needs.
Learn and execute new tasks during downtime.
Keep the front desk, lobby, restrooms, and other store areas clean, safe, and guest-ready.
Maintain regular and punctual attendance.