Customer Intake Associate

Ayr Wellness • Las Vegas, NV

7d • Onsite

About The Position

The Customer Intake Associate is the initial point of contact for dispensary patients and customers, setting a positive and welcoming tone in person and over the phone. The role provides customer service, processes and checks in patients and customers, supports front-desk operations, and helps maintain a clean, safe, guest-ready store. The associate also assists with visitor access and security needs and is expected to learn about the cannabis products offered and take on new tasks during downtime.

Work is primarily performed in a dispensary and involves frequent contact with staff, vendors, and customers. The work area may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role may involve interaction with law enforcement and occasional state inspectors. The position requires general administrative work, frequent use of a computer/POS system and standard office equipment, remaining stationary while checking in customers or operating the register, moving dispensary products or totes up to 30 pounds, and twisting, turning, bending, standing, and walking.

Requirements

• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Meet the age requirement established by the state cannabis agency.
• Pass background checks required by the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Have prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Work in a timely manner and strive to increase productivity.
• Demonstrate oral and written communication capabilities.
• High school diploma or GED.
• 1–3 years of experience working in a retail or inventory setting.
• Perform general administrative activities and frequently use a computer/POS system and standard office equipment.
• Remain stationary when checking in customers or operating the register, move products or totes up to 30 pounds, and twist, turn, bend, stand, and walk as needed.

Nice To Haves

• Be willing to learn about the cannabis products offered.

Responsibilities

• Provide a high level of customer service to patients and customers on-site and over the phone with an optimistic attitude and welcoming personality.
• Process patients and customers by validating identification and entering information into the POS system.
• Answer phones and emails, check in patients, and update patient files.
• Briefly explain services to new patients and customers.
• Learn about the cannabis products offered.
• Manage access for visitors, vendors, and contractors in partnership with the Store Manager or Assistant Manager.
• Act as a liaison to all departments on security needs.
• Learn and execute new tasks during downtime.
• Keep the store, including restrooms, clean, safe, and guest-ready.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED