Customer Intake Associate (Full-Time)

Ayr Wellness • Staunton, VA

7d • Onsite

About The Position

The Customer Intake Associate is the initial point of contact for dispensary patients and customers, setting a welcoming tone in person and over the phone. The role provides customer service, handles check-in and front-desk tasks, and helps maintain a clean, safe, guest-ready lobby and store. The associate also supports visitor access and security coordination, learns about cannabis products, and takes on additional tasks during downtime.

Work is primarily performed in a dispensary. The work area may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role involves frequent contact with staff, vendors, and customers, and may include interactions with law enforcement and occasional state inspectors. Compensation is $19.25 per hour.

Requirements

• Meet the age requirement established by the state cannabis agency.
• Pass background checks required by the state cannabis agency.
• Stay current with and comply with state cannabis agency policies and regulations.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Have prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Work in a timely manner and strive to increase productivity.
• Demonstrate oral and written communication skills.
• Have 1–3 years of experience working in a retail or inventory setting.
• Have a high school diploma or GED.
• Perform general administrative activities.
• Frequently operate a computer/POS system and standard office equipment, including printers, phones, and photocopy machines.
• Remain stationary while checking in customers or operating the register.
• Move and transport dispensary products or totes weighing up to 30 pounds.
• Twist, turn, bend, stand, and walk as needed to perform the job.

Responsibilities

• Provide welcoming, high-quality customer service to patients and customers in person and over the phone.
• Check in patients and customers by validating identification and entering information into the POS system.
• Answer phones and emails, check in patients, and update patient files.
• Briefly explain services to new patients and customers.
• Become knowledgeable about offered cannabis products or be willing to learn.
• Manage vendor and contractor access in partnership with the Store Manager or Assistant Manager.
• Serve as a liaison to departments regarding security needs.
• Learn and carry out new tasks during downtime.
• Keep the front desk, lobby, restrooms, and other store areas clean, safe, and guest-ready.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED