Customer Intake Coordinator

Paul Davis Restoration • Livonia, MI

1d

About The Position

Paul Davis is seeking a professional, detail-oriented Customer Intake Coordinator to serve as the first point of contact for customers. The role involves answering inbound calls, collecting customer and job information, and documenting details accurately to support the operations team. The coordinator also schedules appointments, directs inquiries to the appropriate department, maintains company records, provides information about services and next steps, and assists office staff with administrative tasks as needed.

The company describes itself as a growing restoration and reconstruction business that serves residential, institutional, and commercial customers. Specific duties and requirements may change to support business needs and team development, so flexibility and adaptability are important. Paul Davis supports and hires Veterans and is an Equal Opportunity Employer.

Requirements

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Comfort using computers, phones, and basic office software.
• Professional demeanor and strong customer service skills.
• Flexibility and willingness to adapt as job duties and requirements change.

Nice To Haves

• Prior experience in customer service, reception, or call intake.

Responsibilities

• Answer inbound calls in a courteous and professional manner.
• Collect and accurately document customer and job-related information.
• Schedule appointments and route inquiries to the appropriate department.
• Maintain organized, up-to-date records in company systems.
• Provide clear, helpful information about services and next steps.
• Support office staff with general administrative tasks as needed.

Benefits

• Health insurance
• Paid time off
• Training and development
• Competitive hourly compensation
• Supportive and professional work environment
• Opportunity for growth within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed