Customer Intake Coordinator
About The Position
Paul Davis is seeking a professional, detail-oriented Customer Intake Coordinator with extensive customer service experience to serve as the first point of contact for customers. The role handles inbound calls, gathers essential customer and job information, and documents it accurately to support the operations team. The coordinator also schedules appointments, routes inquiries, maintains records, shares information about services and next steps, and assists office staff with administrative tasks. As the company grows, duties and requirements may change to meet business needs and support team development, so flexibility and adaptability are important.
Requirements
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational abilities.
- Comfortable using computers, phones, and basic office software.
- Professional demeanor and strong customer service skills.
Nice To Haves
- Prior experience in customer service, reception, or call intake.
Responsibilities
- Answer inbound calls in a courteous and professional manner.
- Collect and accurately document customer and job-related information.
- Schedule appointments and route inquiries to the appropriate department.
- Maintain organized, up-to-date records in company systems.
- Provide clear, helpful information about services and next steps.
- Support office staff with general administrative tasks as needed.
Benefits
- Health insurance
- Paid time off
- Training and development
- Competitive hourly compensation
- Supportive and professional work environment
- Opportunity for growth within the organization
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
