Customer Intake Associate
About The Position
The Customer Intake Associate is the initial point of contact for dispensary patients and customers. The role welcomes visitors in person and over the phone, provides a positive customer experience, processes check-ins, and maintains the cleanliness and readiness of the front desk, lobby, and other store areas. The associate also supports visitor access and security coordination, communicates with store departments, and learns about the cannabis products offered. Work is primarily performed in a dispensary setting, with frequent contact with staff, vendors, and customers.
Requirements
- Meet the age requirement set by the state cannabis agency.
- Pass background checks required by the state cannabis agency.
- Accommodate varied shifts, weekends, and holidays.
- Communicate effectively with customers, caregivers, and team members.
- Have prior customer service experience in hospitality, pharmacy, customer service, or retail.
- Work in a timely manner and strive to increase productivity.
- Demonstrate oral and written communication skills.
- High school diploma or GED.
- One to three years of experience working in a retail or inventory setting.
- Perform general administrative activities and operate a computer/POS system and standard office equipment.
- Remain stationary while checking in customers or operating the register.
- Frequently move and transport dispensary products or totes weighing up to 30 pounds.
- Be able to twist, turn, bend, stand, and walk as required.
Responsibilities
- Welcome patients and customers in person and over the phone with a positive, warm manner.
- Validate identification and enter patient and customer information into the POS system.
- Answer phones and emails, check in patients, and update patient files.
- Explain services briefly to new patients and customers.
- Learn about cannabis products offered.
- Manage access for vendors, contractors, and other visitors in coordination with the Store Manager or Assistant Manager.
- Act as a liaison to departments regarding security needs.
- Learn and carry out new tasks during downtime.
- Maintain a clean, safe, and guest-ready store, including restrooms.
- Adhere to current policies and regulations of the state cannabis agency.
- Maintain regular and punctual attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
