Customer Experience Specialist at Cottonwood Bayview Apartments

Cottonwood Residential•Saint Petersburg, FL

About The Position

The Customer Experience Specialist helps residents feel at home in the community and assists prospective residents in finding an apartment. The role focuses on creating an exceptional customer experience through clear communication, problem-solving, courteous service, and meaningful connections. The position is full-time and requires a flexible schedule that includes weekends and evening hours. It offers room to grow into future management positions.

Requirements

Upbeat attitude.
Clear communication skills.
Desire to solve problems.
Flexible schedule that includes weekends and evening hours.

Nice To Haves

Eagerness to learn, embrace new ideas, and create meaningful connections.

Responsibilities

Greet customers, including prospective residents, residents, and vendors, when they enter the office.
Respond promptly and courteously to resident and prospect inquiries by phone, email, and text.
Answer property phone calls and record detailed notes and information.
Ensure apartments are ready for daily tours and upcoming move-ins.
Walk buildings, amenities, and vacant apartments to check that they meet Cottonwood Standards, including the prospect tour path and resident welcome-home experience.
Learn pricing and information about available apartments and answer prospective renters' questions.
Assist with planning community events and social media marketing.
Organize the package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.

Benefits

Competitive base pay and quarterly bonus structure.
Health, vision, dental, life, and disability benefits available within 1–30 days.
401(k) and HSA company match.
Paid time off: eligible for 3 weeks (120 hours) in the first year.
10.5 paid holidays.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume