Customer Experience Specialist at The Regatta Apartments

Cottonwood Residential • Webster, TX

4d

About The Position

The Customer Experience Specialist helps current residents feel at home in the community and assists prospective residents in finding an apartment. The role calls for an upbeat attitude, clear communication, creativity, and a desire to solve problems. The position is full-time and requires a flexible schedule, including weekends and evening hours. The role offers room to grow into future management positions.

Requirements

• Upbeat attitude, communication skills, and creativity.
• Ability to provide courteous, prompt customer service and solve problems.
• Ability to work a flexible schedule that includes weekends and evening hours.

Responsibilities

• Greet prospects, residents, and vendors as they enter the office.
• Respond courteously and promptly to resident and prospect inquiries by phone, email, and text.
• Answer property phone calls and take detailed notes and information.
• Ensure apartments are ready for daily showings and upcoming move-ins.
• Inspect buildings, amenities, vacant apartments, and prospect tour paths to ensure they meet Cottonwood standards and support a welcoming resident experience.
• Understand pricing and details about available apartments and answer prospective renters’ questions.
• Assist with planning community events and social media marketing.
• Organize the package room daily as deliveries arrive.
• Maintain community-related communications and vendor relationships.

Benefits

• Competitive base pay and quarterly bonus structure.
• Health, vision, dental, life, and disability benefits available within 1–30 days.
• 401(k) and HSA company match.
• Paid time off: eligible for 3 weeks (120 hours) in the first year.
• 10.5 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed