Customer Experience Specialist at Cottonwood Clermont Apartments

Cottonwood Residential • Clermont, FL

5d

About The Position

The Customer Experience Specialist helps residents feel at home in the community and assists prospective residents in finding an apartment. The role emphasizes an upbeat attitude, clear communication, problem-solving, and creating a welcoming customer experience at Cottonwood Clermont Apartments. The position is full-time and requires a flexible schedule that includes weekends and evening hours. It offers room to grow into future management positions.

Requirements

• Upbeat attitude, communication skills, and creativity.
• Ability to communicate clearly and solve problems.
• Availability for a flexible schedule that includes weekends and evening hours.

Responsibilities

• Greet prospects, residents, and vendors when they enter the office.
• Respond courteously and promptly to resident and prospect inquiries by phone, email, and text.
• Answer property phone calls and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, vacant apartments, and prospect tour paths to check that they meet Cottonwood Standards and support a welcoming resident experience.
• Understand pricing and information about available apartments and answer prospective renters’ questions.
• Assist with planning community events and social media marketing.
• Organize the package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.

Benefits

• Competitive base pay and quarterly bonus structure.
• Health, vision, dental, life, and disability benefits available within 1–30 days.
• 401(k) and HSA company match.
• Paid time off: eligible for 3 weeks (120 hours) in the first year.
• 10.5 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed