Customer Experience Specialist at Cottonwood Clermont Apartments

Cottonwood Residential•Clermont, FL

About The Position

The Customer Experience Specialist helps current residents feel at home and assists prospective residents in finding an apartment at Cottonwood Clermont Apartments. The role focuses on welcoming customers, responding to questions, supporting apartment tours and move-ins, maintaining shared spaces and communications, and helping create a positive community experience. The position is full-time and requires a flexible schedule that includes weekends and evening hours. Cottonwood Residential offers room to grow into future management positions.

Requirements

Upbeat attitude, clear communication skills, creativity, and a desire to solve problems.
Ability to work a flexible schedule that includes weekends and evening hours.

Responsibilities

Greet prospects, residents, and vendors when they enter the office.
Respond courteously and promptly to resident and prospect inquiries by phone, email, and text.
Answer property phone calls and record detailed notes and information.
Ensure apartments are ready for daily tours and upcoming move-ins.
Inspect buildings, amenities, vacant apartments, and prospect tour paths to ensure they meet Cottonwood Standards and support a welcoming resident experience.
Understand pricing and information about available apartments and answer prospective renters’ questions.
Assist with planning community events and social media marketing.
Organize the package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.