Customer Experience Specialist at Cottonwood Bayview Apartments

Cottonwood Residential • St. Petersburg, FL

5d

About The Position

As a Customer Experience Specialist at Cottonwood Bayview Apartments, you will help current residents feel at home and assist prospective residents in finding an apartment. The role calls for an upbeat attitude, clear communication, creativity, and a desire to solve problems. You will provide customer service through in-person interactions and phone, email, and text communications; help ensure apartments and community spaces are ready to show and meet Cottonwood standards; support community events and social media marketing; and maintain package-room organization, community communications, and vendor relationships. The position is full-time and requires a flexible schedule that includes weekends and evening hours. Cottonwood Residential describes opportunities to grow into future management positions and emphasizes innovation, learning, and meaningful customer connections.

Requirements

• Upbeat attitude, communication skills, and creativity.
• Ability and willingness to work a flexible schedule that includes weekends and evening hours.
• Desire to solve problems and create a positive customer experience.

Responsibilities

• Greet prospects, residents, and vendors when they enter the office.
• Respond courteously and promptly to resident and prospect inquiries by phone, email, and text.
• Answer property phone calls and record detailed notes and information.
• Ensure apartments are ready for daily showings and upcoming move-ins.
• Walk buildings, amenities, vacant apartments, and prospect tour paths to check that they meet Cottonwood standards and support a welcoming resident experience.
• Understand pricing and information for available apartments and answer prospective renters’ questions.
• Assist with planning community events and social media marketing.
• Organize the package room daily as deliveries arrive.
• Maintain community-related communications and vendor relationships.

Benefits

• Competitive base pay and quarterly bonus structure.
• Health, vision, dental, life, and disability benefits available within 1–30 days.
• 401(k) and HSA company match.
• Paid time off: eligible for 3 weeks (120 hours) in the first year.
• 10.5 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed