Customer Experience Specialist at Fox Point in Old Farm Apartments

Cottonwood Residential•Millcreek, UT

About The Position

The Customer Experience Specialist serves as a first point of contact for prospects, residents, and vendors at Cottonwood Residential communities, helping create a welcoming, supportive, and memorable customer journey. This service-focused role combines front office operations, resident support, leasing assistance, community presentation, and marketing and resident engagement. The specialist works in a fast-paced environment and contributes to resident satisfaction, retention, and occupancy goals. The position requires regular interaction with customers, walking the property, and helping prepare apartment homes and Self-Guided Tour units. Work may take place indoors and outdoors, and the role may require extended hours, including arriving before the office opens as needed. Cottonwood Residential offers a competitive compensation and benefits package and opportunities for professional growth. The company states that it is an equal opportunity employer and uses AI-assisted technology and authorized recruiting partners during parts of its hiring process.

Requirements

High school diploma or GED.
At least 1 year of in-person, customer-facing experience.
At least 1 year of additional customer service, administrative, sales, or hospitality experience.
Strong interpersonal and communication skills, with the ability to engage professionally with a wide range of audiences.
Customer-first mindset and passion for delivering exceptional service.
Strong organizational skills and attention to detail.
Ability to multitask and perform in a fast-paced, customer-facing environment.
Proficiency with Microsoft Office Suite and comfort learning property management systems such as Entrata.
Flexibility to work extended hours, including arriving before office opening as needed.
Ability to walk the property, stand for extended periods, and work indoors and outdoors as needed.
Ability to talk and hear; stand, walk, use hands to finger, handle, or feel, and reach with hands and arms; sit, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to lift and/or move items up to 50 pounds and occasionally lift or move items over 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Multifamily property management experience.

Responsibilities

Serve as the first point of contact for prospects, residents, and vendors, greeting visitors and creating a welcoming office environment.
Identify customer needs and provide timely, effective solutions and exceptional customer service.
Answer and manage incoming calls and accurately document information in property management systems.
Assist residents with package retrieval, key distribution, work order entry, and general inquiries.
Coordinate between residents and maintenance teams to help ensure service requests are handled efficiently.
Maintain current knowledge of apartment availability, pricing, and community features.
Support leasing by answering prospect questions and assisting with application and documentation processes.
Follow up with prospective residents to support conversion and occupancy goals.
Prepare apartment homes for move-ins and assist with move-in and move-out processes.
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards.
Open, close, and maintain Self-Guided Tour units, ensuring they are clean and ready.
Assist with signage, directional materials, and tour experience setup.
Maintain knowledge of the local area to assist prospects and residents.
Support community marketing, including social media posting and outreach initiatives.
Help plan and execute resident events and engagement activities.
Contribute to a strong community atmosphere that supports resident satisfaction and retention.