Seasonal Customer Experience Specialist - Somerset Collection
About The Position
The Customer Experience Specialist supports Nordstrom’s customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, and processing transactions accurately. The role involves owning customer interactions from start to finish, troubleshooting concerns with empathy and sound judgment, and using POS and store systems to support inventory accuracy. Specialists build relationships with teammates, contribute to a positive team environment, protect customer information, and promote Nordstrom Loyalty and other tools, software, and services that improve customer and employee experiences. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing and reaching, frequent hand use for grasping and fine manipulation, handling bulky or awkward items, and lifting up to 10 pounds regularly and up to 25 pounds occasionally.
Responsibilities
- Provide friendly service by understanding customer needs and owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect customer information through education, compliance, and resolution of issues.
- Promote Nordstrom Loyalty and new tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental insurance options
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- May be eligible for performance-based incentives or bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
