Customer Experience Representative - Naples

Enterprise•Naples, FL

1d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative to provide superior, friendly, and efficient customer transactions and offer company-approved services and products. The role facilitates the rental process by verifying and documenting necessary driver information to support efficient rental and return experiences. This position is located at the Naples Airport, 571 Airport Pulling Rd N., Naples, FL 34104. Starting pay is $19 per hour. The schedule is Monday, Tuesday, Wednesday, Saturday, and Sunday from 11 a.m. to 8 p.m.; Thursday and Friday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years, such as DUI or DWI.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer assistance such as directions, maps, local area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.