Seasonal Customer Experience Representative - Naples

Enterprise•Naples, FL

1d•Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative (CXR) at Naples Airport, 571 Airport Pulling Rd N., Naples, FL 34104. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also facilitates rental transactions by verifying and documenting driver information to support efficient rental and return processes. The position begins in November and lasts up to 150 days. The starting pay rate is $19 per hour. The posted schedule is Thursday through Sunday, 7:00 a.m. to 1:00 p.m.; Monday through Wednesday are days off. Employees must take a 13-consecutive-week break in service before being rehired.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years, such as DUI or DWI.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Explain rental terms and conditions, vehicle features, and other services to provide efficient customer service.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide customer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.