Seasonal Customer Experience Representative - Naples

Enterprise Mobility•Naples, FL

1d•Onsite

About The Position

Enterprise Mobility is hiring a seasonal Customer Experience Representative (CXR) at Naples Airport in Naples, Florida. The role provides friendly, efficient customer transactions and offers company-approved services and products. It also supports the rental process by verifying and documenting driver information to help ensure efficient rental and return experiences. This seasonal position begins in November and lasts up to 150 days. The schedule is Thursday through Sunday, 7 a.m. to 1 p.m.; Monday through Wednesday are off. Starting pay is $19 per hour. After the defined season, the employee must have a 13-consecutive-week break in service before being rehired.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company work-authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
No drug- or alcohol-related conviction on driving record in the past 5 years, such as DUI or DWI.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess rental vehicle condition upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform assigned miscellaneous and backup job-related duties.