Customer Experience Manager 6293 N Naples

Five Below•Naples, FL

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members provide the B.E.S.T. customer service experience, helps the store meet customer service score goals, maintains front-end merchandising and equipment, and keeps the store clean, recovered, and ready for customers. The manager partners with the Store Manager and leadership team to recruit, train, coach, develop, and supervise crew members, and performs Store Manager duties in the Store Manager’s absence. This is an hourly position starting at $18.00. The role requires a flexible schedule, including day, evening, and weekend shifts, and may include overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, and weekend shifts; the schedule may also include overnight shifts and travel as required.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; and frequently use ladders.
Ability to frequently kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members create a welcoming customer experience through personal contact.
Train crew members on the B.E.S.T. customer service experience and ensure fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained on applicable services.
Perform opening and closing procedures; maintain cleanliness and recovery; and keep the store ready for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with store leadership on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Undertake additional responsibilities as directed by the Store Manager based on store needs.