Customer Experience Representative - Naples

Enterprise Mobility•Naples, FL

1d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative to provide friendly, efficient customer transactions and offer approved services and products. The role supports a positive customer experience and facilitates rental and return processes by verifying and documenting required driver information. The position is located at the Naples Airport, 571 Airport Pulling Rd N., Naples, Florida 34104, with a starting pay rate of $19 per hour. The listed schedule is Monday through Wednesday and Saturday through Sunday, 11 a.m. to 8 p.m., with Thursday and Friday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents in the last three years.
No drug- or alcohol-related conviction on the driving record in the past five years, such as DUI or DWI.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customer assistance such as directions, maps, local area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing rental vehicle condition upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.