Seasonal Customer Experience Representative

Indigo Books & Music • Short Hills, NJ

1d • CA$16

About The Position

The Seasonal Customer Experience Representative helps cultivate authentic employee and customer experiences in keeping with Indigo’s culture and mission of adding joy. The role models Indigo’s beliefs through authentic customer engagement, seeking inspiration, understanding customers, and using product stories to connect customers to the brand.

The representative supports store operations, including inventory and merchandise handling, and helps maintain a visually appealing, welcoming store. They engage customers on the sales floor, recommend curated product collections, respond to feedback, and contribute to a safe, positive environment. They also seek information about products and promotions, take responsibility for their own development, provide feedback to colleagues and leaders, and share ideas to improve employee and customer experiences.

Requirements

• Adaptability, flexibility, and willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to lift items up to 40 pounds using appropriate equipment and safety techniques.
• Availability for evenings, weekends, holidays, overnights, and early mornings if required for the role.

Nice To Haves

• Experience in specialty retail or big-box retail.
• Previous experience in retail merchandise operations or knowledge of warehouse or stockroom operations.

Responsibilities

• Support the daily operations of the store.
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming merchandise.
• Use merchandising standards to create a visually appealing and stimulating store.
• Create a warm and welcoming environment in stores and add joy to customers’ lives.
• Use products to tell stories and connect customers to the Indigo brand.
• Engage with customers on the sales floor and curate product collections for individual customers.
• Role model Indigo’s High Performance Characteristics and beliefs.
• Seek information about new products, promotions, and programs.
• Contribute to a workplace where health and safety are a priority and everyone participates in ensuring the safety of colleagues and customers.
• Respond to customer feedback in a timely manner.
• Hold self and others accountable.
• Own self-development and provide continuous feedback to colleagues and the Leadership Team.
• Share ideas with the Leadership Team to improve the employee and customer experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed