Seasonal Experience Representative

Filoli Center • Woodside, CA

1d • Onsite

About The Position

Filoli is seeking a warm, energetic, and proactive Seasonal Experience Representative to provide welcoming, high-quality service throughout Filoli Historic House & Garden. The representative is a main point of contact for visitors, balancing ticketing and estate stewardship with a leading role in parking operations and visitor arrival flow. This active, public-facing position rotates among parking areas, the visitor entrance, the historic House, and formal Gardens, and empowers the representative to resolve visitor inquiries on the spot and support a seamless visit from arrival to departure.

The position is seasonal through mid-January 2027, non-exempt, and hourly, at a rate of $26.00 per hour. The schedule is typically 8–20 hours per week and requires availability for at least 3 1/2 days per week, including one weekend day. Shifts are primarily evenings and weekends, and scheduling flexibility is important. The role reports to the Assistant Guest Experience Manager - Welcoming.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Strong computer skills, including experience with Google Workspace, Microsoft Office, and reservation or point-of-sale databases.
• Comfort taking charge outdoors in active parking environments while maintaining safety and keeping traffic moving.
• Ability to work outdoors in sun, heat, wind, rain, and cold.
• Comfort standing and walking for most of a shift on uneven dirt paths, gravel, inclines, and paved lots.
• Ability to lift or move up to 50 pounds.
• Commitment to Filoli’s values of integrity, inclusion, and DEAI, treating guests, partners, and team members with equal dignity and respect.
• Availability for a minimum of 3 1/2 days per week, including one weekend day; shifts are primarily evenings and weekends.

Nice To Haves

• Experience in hospitality, a public garden, a museum, or a nature center.
• Bilingual skills.
• Experience with Altru ticketing software.

Responsibilities

• Lead parking lot operations on peak days, high-volume weekends, and major estate events.
• Direct vehicle traffic safely and efficiently, guide parking flow, and maximize parking space.
• Greet visitors as they park, provide wayfinding, answer initial questions, and establish a welcoming tone.
• Use Altru ticketing software to process daily admissions, event tickets, and membership purchases.
• Share information about Filoli’s history, garden displays, natural lands, and daily schedules.
• Respond to visitor questions and concerns promptly and professionally, de-escalating issues with empathy and calm.
• Carry out daily opening and closing procedures for the House and Gardens, ensuring guests safely exit at closing.
• Rotate among indoor and outdoor stations across the estate while maintaining property presentation and guest care standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED