Seasonal Experience Representative

Filoli Center • Woodside, CA

2d • $0 - $26 • Onsite

About The Position

Filoli is seeking a warm, energetic, and proactive Seasonal Experience Representative to serve as a primary point of contact for visitors and help manage parking operations and visitor arrival flow. This active, public-facing role rotates among the estate’s parking areas, visitor entrance, historic house, and formal gardens. The representative responds to guest inquiries, supports ticketing and admissions, and helps deliver seamless service from arrival through departure.

This seasonal, non-exempt, hourly position runs through mid-January 2027. The schedule is typically 8–20 hours per week, with availability required for at least 3½ days per week, including one weekend day. Shifts are primarily evenings and weekends, and flexibility is important. The hourly rate is $26. The position reports to the Assistant Guest Experience Manager - Welcoming.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Strong computer skills.
• Experience with Google Workspace, Microsoft Office, and reservation/POS databases.
• Comfort taking charge outdoors in active parking environments, maintaining safety, and keeping traffic moving.
• Comfort working outdoors in sun, heat, wind, rain, and cold.
• Ability to stand and walk for most of a shift across uneven dirt paths, gravel, inclines, and paved lots.
• Ability to lift or move up to 50 pounds.
• Commitment to Filoli’s values of integrity, inclusion, and DEAI, and to treating guests, partners, and team members with equal dignity and respect.
• Availability for at least 3½ days per week, including one weekend day; shifts are primarily evenings and weekends.

Nice To Haves

• Experience in hospitality, a public garden, a museum, or a nature center.
• Bilingual skills.
• Experience with Altru ticketing software.

Responsibilities

• Lead parking lot operations on peak days, high-volume weekends, and major estate events.
• Direct vehicle traffic safely and efficiently, guide parking flow, and maximize parking space.
• Greet visitors as they park, provide wayfinding, answer initial questions, and create a warm first impression.
• Use Altru ticketing software to process daily admissions, event tickets, and membership purchases.
• Share information about Filoli’s history, garden displays, natural lands, and daily schedules.
• Respond to guest questions and concerns promptly and professionally, de-escalating issues with empathy and calm.
• Perform daily opening and closing procedures for the house and gardens, ensuring guests safely exit at closing.
• Rotate through indoor and outdoor estate stations and maintain high standards of property presentation and guest care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED