Seasonal Customer Experience Representative- Operations
About The Position
The Seasonal Customer Experience Representative – Operations supports daily store operations while helping create authentic, welcoming experiences for employees and customers. The role reflects Indigo’s culture and mission of adding joy by connecting customers with the brand and its products through engaging stories. Operational work includes inventory cycle counts, replenishing stock, processing returns and incoming merchandise, shelving products, and following merchandising standards. The representative also engages customers on the sales floor, curates product collections, responds to feedback, and contributes to a safe, inclusive, and continuously improving store environment. Weekend and morning availability is required for consideration; availability may also be needed for evenings, holidays, overnights, and early mornings depending on the role.
Requirements
- Weekend and morning availability is required for consideration.
- Adaptability, flexibility, and willingness to learn and be exposed to all aspects of the store.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift medium to large items, up to 40 pounds, using appropriate equipment and safety techniques.
- Availability for evenings, weekends, holidays, overnights, and early mornings if required for the role.
Nice To Haves
- Experience in specialty retail or big-box retail.
- Previous experience in retail merchandise operations or knowledge of warehouse or stockroom work.
Responsibilities
- Support the daily operations of the store.
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
- Use merchandising standards to create a visually appealing and stimulating store.
- Create a warm and welcoming environment in stores and add joy to customers’ lives.
- Use products to tell stories, engage with customers on the floor, and curate product collections for customers.
- Role model Indigo’s High Performance Characteristics.
- Seek information about new products, promotions, and programs.
- Help ensure health and safety are priorities and actively contribute to the safety of colleagues and customers.
- Respond to customer feedback in a timely manner and hold self and others accountable.
- Own self-development and provide continuous feedback to colleagues and the Leadership Team.
- Share ideas with the Leadership Team to improve employee and customer experiences.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
