Seasonal Customer Experience Representative
About The Position
The Customer Experience Representative helps cultivate authentic employee and customer experiences guided by Indigo’s culture and mission of adding joy. The role models Indigo’s beliefs by being authentic, seeking inspiration, knowing the audience, and using stories to connect customers to the brand. This position supports store operations, creates a welcoming and visually appealing environment, and engages customers by recommending and curating products. It also contributes to a safe workplace, responds to feedback, supports colleagues’ development, and shares ideas for improving the employee and customer experience. The role is seasonal. Pay starts at $16 an hour.
Requirements
- Adaptability, flexibility, and willingness to learn new things and be exposed to all aspects of the store.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift medium to large items up to 40 pounds using appropriate equipment and safety techniques.
- Availability to work evenings, weekends, holidays, overnights, and early mornings if required for the role.
Nice To Haves
- Experience in specialty retail or a retail big-box environment.
- Previous experience in retail merchandise operations or warehouse or stockroom knowledge.
Responsibilities
- Support the daily operations of the store.
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming merchandise.
- Apply merchandising standards to create a visually appealing and stimulating store.
- Create a warm and welcoming environment and add joy to customers’ lives.
- Use products and storytelling to engage and connect with customers on the sales floor, curating product collections for individual customers.
- Seek information about new products, promotions, and programs.
- Help ensure health and safety are priorities and actively contribute to the safety of colleagues and customers.
- Respond to customer feedback in a timely manner.
- Hold oneself and others accountable.
- Own personal development and provide ongoing feedback to colleagues.
- Share ideas with the Leadership Team to improve employee and customer experiences.
- Model Indigo’s High Performance Characteristics and beliefs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
