Customer Experience Representative
Nexa•San Tan Valley, AZ
•Remote
About The Position
Nexa is seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team. This is a dynamic, "call-after-call" environment that requires speed, precision, and stead focus. We operate as a vital 24/7 communication hub for a diverse range of companies. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you! At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.
Requirements
- PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible)
- A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
- A professional-grade wired headset with a built-in microphone.
- A minimum screen resolution of 1600x900 is required.
- Minimum typing speed of 30WPM
- Must provide your own compliant equipment during the initial new-hire period.
- Must currently reside in New Brunswick.
Nice To Haves
- Two monitors are highly preferred to assist with monitor space for our systems.
Responsibilities
- Handle inbound inquiries for a wide variety of clients with professionalism and care.
- Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
- Maintain an empathetic, polite, and articulate demeanor on every call.
- Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high-Quality Assurance (QA) scores.
Benefits
- Medical, Dental, and Vision Insurance
- 401k with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
