Customer Experience Representative - Will Rogers Airport (OKC)

Enterprise Mobility•Oklahoma City, OK

1d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Will Rogers Airport in Oklahoma City. The representative provides friendly, efficient customer transactions and company-approved services and products to create a positive customer experience. The role also facilitates rental transactions by verifying and documenting driver information to support efficient rental and return processes. The position starts at $16 per hour, with the opportunity to earn up to $900 per month in bonuses. The listed schedules are Thursday through Sunday, either 2 p.m. to 1 a.m. or 7 a.m. to 6 p.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
No drug- or alcohol-related driving convictions, including DUI/DWI, within the past five years.
At least two years of customer service or sales experience in retail, guest services, or administrative support.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local information, and relevant service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of vehicles upon return.
Notify management of known customer problems, vehicle problems, or required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.