Customer Experience Manager~ Calumet CIty

Five Below • Calumet City, IL

1d • Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations at a Five Below store. This role ensures crew members deliver the B.E.S.T. customer service experience and that guests receive fast, friendly checkout. The manager leads the store toward customer service score goals set by the District Manager and helps maintain front-end merchandising and equipment to brand standards.

The position supports day-to-day store operations, including opening and closing, cleanliness, recovery, and keeping the store ready for customers. It partners with the Store Manager and leadership team to recruit, train, coach, develop, and supervise crew members, and performs Store Manager duties in their absence. Additional responsibilities may be assigned based on store needs.

This is an hourly position starting at $18.00. The role requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required. Essential physical tasks include operating a cash register, handling merchandise, using ladders, and moving throughout the store.

Requirements

• High school graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and travel as required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; and move around the sales floor and stock room.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
• Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained, including on applicable services.
• Perform opening and closing procedures; maintain store cleanliness and recovery; and keep the store ready for customers.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Handle additional responsibilities determined by the Store Manager based on store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED