Customer Service Representative (Teller) - Calumet

Range Bank • Calumet, MI

10d

About The Position

Customer Service Representatives (CSRs) handle customer financial transactions and maintain thorough knowledge of the bank’s policies, deposit products, and procedures. As frontline representatives of the bank, they play a fundamental role in achieving customer satisfaction. Training is provided through a structured path intended to help employees succeed and advance to the next promotion level. The role may require working at other offices in the Copper Country region. The schedule includes hours between 8:30 a.m. and 5:30 p.m. Monday through Friday, and Saturdays on a rotating basis.

Range Bank is a community bank established in 1887, with nine locations in Michigan’s Upper Peninsula and Wisconsin. The bank’s core values are respect, ownership, community, strength, and knowledge.

Requirements

• High school diploma.
• One year of customer service or cash-handling experience.
• Proficient computer skills.
• Ability to identify issues and resolve or escalate them.
• Exceptional customer service and communication skills.
• Strong attention to detail.

Nice To Haves

• Prior experience in the financial services industry.
• Some college education or a degree in a related field.

Responsibilities

• Provide excellent customer service in a friendly and professional manner.
• Perform routine office and customer service duties, including greeting customers, accepting deposits, disbursing funds, and conducting other requested transactions accurately and efficiently while managing risk.
• Process transactions in compliance with regulatory requirements and bank policies and procedures; follow security policies and protect the confidentiality of bank records and customer information.
• Maintain existing deposit accounts and open new accounts at customers’ requests.
• Maintain product knowledge and cross-sell bank products by answering inquiries, informing customers about new services and promotions, identifying customer needs, and referring customers to other departments as appropriate.
• Perform other projects and initiatives as required to contribute to improvement of overall company performance.
• Resolve complex customer issues within the authority and discretion of the role.
• Adhere to Range Bank policies and procedures.
• Uphold confidentiality and cyber security awareness.

Benefits

• Paid time off (two weeks to start).
• Volunteer time off (one day per year).
• Paid holidays (9.5 days per year).
• Health insurance through Blue Cross Blue Shield of Michigan.
• Telehealth with $0 copay.
• HSA plan options, including an employer contribution.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with up to 6% match after one year.
• Short-term disability insurance paid 100% by the company.
• Long-term disability insurance paid 100% by the company.
• Life insurance paid 100% by the company.
• Voluntary life insurance.
• Employee Assistance Program.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED