Customer Experience Management Trainee (New Grads)

Carvana • Chandler, AZ

9d

About The Position

Carvana’s Market Operations Leadership Development Program is an 18- to 24-month program for recent graduates, with a January 2027 start date. It begins in the Market Operations Customer Advocate role, where trainees create customer experiences at delivery locations, car vending machines, or showrooms while learning how Carvana operates from first to last mile. Through hands-on work, mentorship, and coursework, trainees apply their learning every six months and earn certifications in different areas of the business. The program develops the operational knowledge, leadership skills, and credentials needed to move into an operations leadership role.

Requirements

• Bachelor’s degree earned within the last three years.
• Ability to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto haulers, indoors and outdoors and with occasional exposure to inclement or extreme weather.
• Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• Must pass a drug test and obtain a DOT Medical Card.
• Must be at least 21 years of age and have a valid driver’s license.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Create memorable customer experiences at delivery locations and Car Vending Machines.
• Use Carvana’s AI, products, and operating systems to learn how a vehicle moves from customer order to delivery.
• Learn how fulfillment operations coordinate vehicles, haulers, and people across the first and last mile.
• Drive Carvana’s car hauler to deliver vehicles and provide a curated customer experience.
• Perform hands-on work across the operation, including in the detail bay and on the driveway.
• Learn and work at Carvana Car Vending Machines.
• Develop leadership skills and credentials for future operations leadership opportunities.

Benefits

• Competitive, performance-based compensation.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• 100% company-paid healthcare premiums.
• Dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Annual grants of Carvana shares.
• Employee Stock Purchase Plan discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level