Customer Service Management Trainee
About The Position
Uline is hiring a Customer Service Management Trainee at its California Branch in Ontario, California. The role provides a comprehensive, hands-on training program in customer service management at a modern call center, with the opportunity to develop skills and advance a career in customer service leadership. The position is on-site and scheduled for the second shift. Pay is $29 to $34 per hour, with significant growth and earning potential. Uline is a family-owned distributor of shipping, industrial, and packaging materials, with more than 9,800 employees across 14 locations. New hires must complete a pre-employment hair follicle drug screening.
Requirements
- Bachelor’s degree.
- Strong track record of customer-focused service, teamwork, and attention to detail.
- Complete a pre-employment hair follicle drug screening.
Nice To Haves
- Prior leadership or management experience.
Responsibilities
- Complete hands-on training in all aspects of customer service management.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating performance, and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- First-class fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
