Customer Experience Management Trainee (New Grads)

Carvana • Tolleson, AZ

9d

About The Position

The Market Operations Leadership Development Program is an 18- to 24-month program for new graduates, beginning in January 2027. It starts in the Market Operations Customer Advocate role and is designed to prepare participants for operations leadership roles at Carvana last-mile delivery locations, Car Vending Machines, or new car showrooms. Every six months, participants apply learning from mentorship and coursework and earn certification in a different area of Carvana’s operations.

Participants create customer experiences at delivery locations and Car Vending Machines while learning the systems and processes that move cars from online purchase through delivery. The program includes hands-on work across the operation, including the detail bay and driveway; learning fulfillment operations and how cars, haulers, and people move through the first and last mile; using Carvana’s technology and products; and driving Carvana’s car hauler to deliver vehicles. The program builds operational knowledge, leadership skills, and credentials intended to support progression into operations leadership.

Requirements

• Bachelor’s degree earned within the last three years.
• Ability to perform physically demanding tasks, including detailing vehicles and loading and unloading vehicles onto haulers, indoors and outdoors and with occasional exposure to inclement or extreme weather.
• Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• Must pass a drug test and obtain a DOT Medical Card.
• Must be at least 21 years of age and possess a valid driver’s license.
• Must be able to read, write, speak, and understand English.
• Must be eligible to work without visa sponsorship.

Nice To Haves

• Interest in customer-focused, technology-forward, fast-growing operations.
• Curiosity about how a company operates end to end.
• Interest in a structured program that leads to operations leadership.
• Appreciation for building foundational knowledge through hands-on experience.

Responsibilities

• Create memorable customer experiences at delivery locations and Car Vending Machines.
• Learn and use Carvana’s AI, products, and operational systems that move a car from customer click to delivery.
• Learn how fulfillment operations coordinate cars, haulers, and people across the first and last mile.
• Drive Carvana’s car hauler to deliver vehicles and provide a curated customer experience.
• Perform hands-on work across the operation, including in the detail bay and on the driveway.
• Work at Car Vending Machines.
• Build operational knowledge, leadership skills, and credentials through mentorship, coursework, and six-month certifications.

Benefits

• Competitive, performance-based compensation.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• 100% company-paid healthcare premiums.
• Dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Annual Carvana Shares grants.
• Employee Stock Purchase Plan discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level