Customer Experience Intern

CPS HR Consulting • San Francisco, CA

7d • Hybrid

About The Position

San Francisco Bay Ferry, California Customer Experience Intern Availability Candidates should be available to work at least 16 hours per week during regular business hours, for up to a 12-month period. Please note availability in cover letter. The intern will work no more than 2 days per week in-person (one of which must be Wednesdays or Thursdays) at the San Francisco Bay Ferry's Main Office located at 375 Beale St. in San Francisco. The exact work schedule will be determined upon hiring. SF Bay Ferry has a paid internship position for ambitious undergraduate and graduate-level students who have a passion for transportation marketing and customer experience, want real-world working experience, and want to learn vital skills to help advance their career in marketing and communications in the transit industry. Under general supervision, the Customer Experience Intern assists with marketing and passenger communication efforts, which include marketing and social media strategy, assisting with customer service response efforts, and more. Due to the small staff size, interns will have the opportunity to work on a variety of projects, including with other departments in the agency.

Requirements

• Education: Equivalent to a high school diploma/GED and in pursuit of a bachelor or post-graduate level degree from an accredited college or university with major course work in communications, marketing, or a related field.
• Strong analytical, communication and organizational skills.
• Ability to effectively interface with all levels of personnel and management.
• Ability to work and thrive in a team environment.
• Strong problem-solving skills.
• Ability to self-motivate and work productively without supervision.
• Excellent oral and written communication skills.

Responsibilities

• Assists in communicating important service updates and operational information to ferry passengers through multiple channels, including digital platforms, email alerts, website updates and passenger-facing signage.
• Collaborate on refining and implementing social media content, providing recommendations to improve engagement, and increase system awareness.
• Works closely with the team to design and develop collateral materials for both service information and marketing efforts to ensure content is visually engaging, accessible, and aligned with organizational branding.
• Organizes, drafts, and processes passenger-facing communication, including responses to inquiries, feedback, and service concerns, following established guidelines and branding.
• Prepares and presents end-of-program capstone projects to the SF Bay Ferry staff which will be developed with support from the marketing and communications team.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED