Intern, Customer Experience

Workato•Palo Alto, CA

About The Position

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers

Requirements

Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys.
Design and deploy AI agents that can autonomously execute multi-step tasks, including feedback collection, analysis, and reporting workflows.
Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably.
Experience or strong interest in building Model Context Protocol (MCP) servers to connect AI models to internal tools, data sources, and business systems.
Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations — with a methodical approach to root cause analysis.
Ability to troubleshoot issues and use resources to explore new approaches. Capable of debugging automation and integration issues efficiently, with a strong problem-solving mindset and attention to detail.
Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively.
Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions.
Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability.
Must possess a customer-centric perspective and the ability to understand and empathize with our customers’ and partners’ journeys.
Meticulous attention to detail: to ensure the accuracy of workflows, extracted data, and the quality of its insights.
Excellent communication skills that enable effective collaboration with cross-functional teams.
Able to work independently and efficiently to solve problems, suggest new ideas, and meet deadlines.
a quick learner, and have a “self-starter” attitude with a growth mindset.

Responsibilities

Build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results.
Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption.
Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys.
Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends.
Assist in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs.
Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models.
Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders.
Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and applying this knowledge to enhance our tools, processes and methodologies.
Available for collaboration during standard US hours of operation.

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