Customer Experience (CX) Human Resources & Talent Acquisition Professionals

TDS Global Solutions

18h

About The Position

At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional Human Resources and Talent Acquisition professionals who help attract, develop, and retain the talent that powers high-performing customer experience organizations. We are actively supporting multiple client engagements while continuously building relationships with experienced HR and Talent Acquisition professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify outstanding talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings. Whether you're an experienced Recruiter, HR Business Partner, Talent Acquisition Leader, HR Executive, or People Operations professional, we'd welcome the opportunity to learn more about your experience and career goals.

Requirements

• Recent Human Resources or Talent Acquisition experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization.
• Experience supporting one or more HR disciplines, including Talent Acquisition, Human Resources, HR Business Partnership, Employee Relations, Learning & Development, Organizational Development, Workforce Planning, or People Operations.
• Demonstrated success supporting the unique talent needs of Customer Experience organizations, including high-volume recruiting, operational scaling, rapid growth, or multi-site workforce environments.
• Experience supporting high-volume, fast-paced, or multi-site business environments.
• Strong knowledge of full-cycle recruiting, employee lifecycle processes, and HR best practices.
• Experience partnering with business leaders to support hiring strategies, workforce planning, employee engagement, and organizational growth.
• Excellent communication, relationship-building, and stakeholder management skills.
• Ability to manage multiple priorities while delivering exceptional candidate and employee experiences.
• Proficiency with Applicant Tracking Systems (ATS), HRIS platforms, and recruiting technologies.
• Authorized to work in the United States.

Nice To Haves

• Experience supporting one or more of the following environments: Customer Care, Contact Center Operations, Technical Support, Customer Service, Customer Success, Back Office Operations, Digital Customer Experience, Trust & Safety, AI Operations, Business Process Outsourcing (BPO), Shared Services, Global Delivery Organizations.
• Experience supporting high-volume recruiting, multi-site operations, distributed workforces, or enterprise HR initiatives within the Customer Experience outsourcing industry.

Responsibilities

• Reviewing candidate backgrounds against active and upcoming client searches.
• Connecting qualified candidates with new opportunities as they become available.
• Building long-term relationships with HR professionals.
• Supporting client engagements in identifying and attracting talent.
• Partnering with business leaders to support hiring strategies, workforce planning, employee engagement, and organizational growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed