Customer Experience (CX) Customer Success & Support Professionals

TDS Global Solutions

17h

About The Position

At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional Customer Success and Customer Support professionals who help deliver outstanding customer experiences, strengthen client relationships, and drive operational excellence. We are actively supporting multiple client engagements while continuously building relationships with experienced Customer Success and Customer Support professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify outstanding talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings. Whether you're an experienced Customer Success Manager, Account Manager, Customer Support Leader, Client Services Manager, Service Delivery Leader, Director, Vice President, or Executive-level, we'd welcome the opportunity to learn more about your experience and career goals.

Requirements

• Recent Customer Success, Customer Support, Client Services, Account Management, or Service Delivery experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required.
• Experience managing customer relationships, customer support operations, service delivery, or client success initiatives.
• Strong understanding of customer experience principles, operational performance, and customer satisfaction metrics.
• Excellent communication, relationship management, and problem-solving skills.
• Experience collaborating with cross-functional teams to improve customer outcomes and business performance.
• Authorized to work in the United States.

Nice To Haves

• Experience supporting enterprise or global Customer Experience organizations.
• Experience leading customer-facing teams within multi-site or global delivery environments.
• Experience with customer experience platforms, CRM systems, or contact center technologies.
• Experience supporting digital customer experience, AI-enabled customer support, or automation initiatives.
• Experience presenting business reviews, performance metrics, or strategic recommendations to executive leadership.

Responsibilities

• Reviewing candidate backgrounds against active and upcoming client searches.
• Connecting qualified candidates with opportunities that align with client hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations.
• Identifying and recruiting experienced Customer Success and Customer Support professionals.
• Supporting client engagements in the Customer Experience outsourcing industry.
• Building long-term relationships with exceptional Customer Success and Customer Support professionals.
• Connecting professionals with organizations where they can make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed