Customer Experience Coordinator/ FRONT END

TJX•San Marcos, TX

7d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean and organized store. The Coordinator trains and mentors Associates on front-end principles and on personalizing the customer experience. The position assigns registers, supports point-of-sale coverage, coordinates Associate breaks, responds to customer concerns, and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, provides and accepts feedback, and partners with management on training needs. The role also supports adherence to labor laws and company policies and procedures, promotes credit and loyalty programs, participates in shrink-reduction efforts, and promotes safety. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and a positive internal and external customer experience.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Lead by example by engaging with customers, delivering outstanding service, and maintaining a clean and organized store.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability coverage for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts for those meeting service or hours requirements
Scholarship program for those meeting service or hours requirements
Adoption assistance for those meeting service or hours requirements
Competitive salary and benefits package