Full-Time Customer Experience Coordinator/Front End Supervisor

TJX•Oxford, AL

9d•Onsite

About The Position

The Customer Experience Coordinator/Front End Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding service. It trains and mentors Associates on front-end principles and personalizing customer interactions, coordinates register assignments and breaks, responds to POS coverage needs, and addresses customer concerns. The position also helps ensure tasks are completed according to the store plan, communicates priorities and progress, partners with management on training needs, supports shrink-reduction and safety programs, and ensures compliance with labor laws, policies, and procedures. Other duties may be assigned. The position is at TJ Maxx Store 1045 in Oxford, Alabama. Starting pay is $13.75–$14.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage with customers and maintain a clean and organized store while modeling outstanding customer service.
Promote a positive internal and external customer experience and a culture of honesty and integrity; maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, respond to POS coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks according to the store plan and prioritize tasks as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.