Full-Time Customer Experience Coordinator/Front End Supervisor

The TJX Companies, Inc. • Oxford, AL

10d • $14 - $14 • Onsite

About The Position

The Customer Experience Coordinator/Front End Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through engaging with customers and maintaining a clean, organized store. It also supports Associate training, front-end coverage, task execution, customer issue resolution, and store safety and shrink-reduction goals.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multitasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and personalizing customer interactions.
• Coach Associates while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed