Customer Experience Coordinator/ FRONT END
About The Position
The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator supports front-end operations, develops Associates through training and coaching, and works with management to address priorities and training needs. The role also supports store safety and shrink-reduction goals and ensures adherence to labor laws, policies, and procedures.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking-cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child-care and cell-phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
