Customer Experience Banker- Chicago, IL (Clark Street)
About The Position
As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is based in an office branch in Chicago, Illinois. Huntington describes its branch banking environment as welcoming and inclusive, with colleagues empowered to share ideas that affect customers, the bank, and communities. Applicants must already be authorized to work in the United States on a full-time basis; the company will not sponsor applicants for immigration benefits. The anticipated base compensation range is $23.00–$26.00 per hour. Actual compensation may vary based on factors including location, experience, and education. Huntington also offers colleagues health insurance coverage, a wellness program, life and disability insurance, a retirement savings plan, paid leave programs, paid holidays, and paid time off.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Currently authorized to work in the United States on a full-time basis.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology, including mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Apply sales, customer service, relationship management, banking, communication, and presentation skills.
- Perform other duties as assigned.
- Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
