customer experience banker

Huntington National Bank • Lakeville, MN

5d • Onsite

About The Position

As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business relationships by identifying customers’ financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about bank products, services, and technology. The role is based in an office and requires compliance with operational, security, risk, and regulatory policies and procedures.

Requirements

• High school diploma or GED and at least 1 year of customer service or qualifying military experience in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Provide fingerprints as required by NMLS regulations and meet additional background check requirements.
• Be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort using technology such as mobile services and online banking.
• Acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and consumer lending, and educate customers about them.
• Identify opportunities to grow customer relationships using a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently.
• Perform other duties as assigned.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED